Q. Will you deliver at an exact time?
A. YES & NO. We know that our customers sometimes have tight schedules for their delivery to deal with.
Because of this, we offer a 1-2 hour window of time for delivery and pickup. During our busy spring/summer months we may sometimes extend the time frame to 3 hours.
Late night pickups have a 30 minute window. If you need our driver at an exact time or a certain time frame there will be additional fees.
Q. What are your delivery and pick up hours?
A. Normal delivery and pickup hours are from 9 am to 3 pm Monday - Friday and 9 am to 4 pm on Saturdays. We are closed on Sundays but do offer a special delivery/pick up service on this day for an additional fee. Deliveries prior to 9 am will incur an additional fee, depending on location. Deliveries or pickups after 3 pm Monday - Friday and after 4 pm on Saturdays will be an additional $25.00. We do offer same day pickups (see fees below). Additional delivery and pick up fees may be assessed to any order outside of these times.
After 10:01 pm but before 12:00 am - Additional fee of $30.00
Same pickup before 9:00 pm - Additional fee of $25.00
After 12:01 am but before 1:30 am - Additional fee of $40.00 After 9:01 pm but before 11:00 pm - Additional fee of $35.00
After 11:01 pm but before 12:30 am - Additional fee of $45.00
After 12:31 am but before 1:30 am - Additional fee of $65.00
Q. Do you have a minimum order requirement delivery?
A. YES, an order must a minimum of $120.00 excluding the delivery fee and within 20 miles. We do allow a minimum order of $85.00 for orders in a 10 mile range of our warehouse in Katy. A higher delivery fee will apply.
Q. Do you make deliveries outside your delivery area?
A. YES, on occasion we will detour out of our delivery area. We may increase these limits during our busy months of April - July, October, and December. During our busy months we may limit taking orders that are 20.1-29.9 miles to a minimum order of $200.00. For orders that are 30 - 35 miles we may require a minimum order of $300.00. For orders that are 35.1 - 40 miles we may require a minimum order of $350.00. Areas further than 40 miles will be considered on a case by case basis.
Delivery fees for orders meeting the minimum order requirements. A fuel surcharge may be added to orders.
(0.00 - 10) miles from our location - $10.00
(10.1 - 15) miles from our location - $15.00
(15.1 - 20) miles from our location - $20.00
(20.1 - 25) miles from our location - $25.00
(25.1 - 30) miles from our location - $30.00
(30+ miles) miles from our location - Inquire
Click here to Check your Mileage Distance
Q. Do you allow customer pick-ups?
A. NO. We only allow our drivers to transport the equipment. Do you really want to spend YOUR time, gas, and energy picking up and dropping off your rental items from another company to save a few dollars?
Q. Do you deliver to parks?
A. YES and NO. We evaluate each event on a case by case basis. We only deliver to parks nearby like George Bush Park, Bear Creek Park, and Private Parks. Due to our busy delivery schedules it is hard for us to deliver and pick up in the same day within a short time frame with park events.
Q. What does your delivery include?
A. Orders must be a minimum of $120.00 excluding the delivery fee and within 20 miles of our location to qualify for delivery and pickup.
Delivery fees are for residential, schools, and churches only. Businesses, parks, country clubs, club houses, and venues will be $15.00 extra. If any order does not meet these requirements there will be a nominal delivery fee. Delivery of tables, chairs, tents, and canopies are door to door on ground floor with no stairs such as garage, front door, or driveway. We setup frozen drink machines, patio heaters, and ice cream machines in your desired location (residential). We require prearrangement of deliveries and pickups outside our normal business hours or to remote or difficult locations (e.g. back yards, extremely long driveways, decks, stairs, elevators, etc). Additional fees will apply for the above and for non ground floor deliveries.